APS 4020 Applied Quality Management sample papers, module by module

Reviewed by Edgar Pennington, MBA · Applied Quality Management · Thomas Edison State University · Free custom samples in 24–48h

APS-4020 applies total quality to real operations, built on Goetsch and Davis’s Quality Management for Organizational Excellence. The samples here follow one composite family-owned wholesale bakery in Paterson from rating its quality practices and planning a strategy through check sheets, control charts and a Plan-Do-Check-Act cycle to a final total quality plan for the local organization.

Send the exact assignment or rubric from your classroom and a custom sample written to it lands in 24 to 48 hours, the first one free. APS-4020 is TESU’s Applied Quality Management course. It covers total quality and its evidence, quality-based strategy, ethics and social responsibility, leadership and culture change, ISO 9000 and certification, quality tools, statistical process control, continual improvement, lean and implementation, through ten forums, six written assignments, a proctored midterm on Modules 1 through 5 and a final project. Searches like "aps 4020 module 3 assignment example", "APS4020 sample paper", and "APS-4020 module samples" land on this page.

What APS-4020 is really about

Goetsch and Davis’s Quality Management for Organizational Excellence is the text, and the ten modules run from Achieving Organizational Excellence through planning, ethics, leadership, ISO 9000, quality tools, statistical process control, continual improvement and lean to Implementing Total Quality Management.

The final project, "Quality Management in Local Organizations," applies the course’s theory and principles to a real local organization.

What APS-4020’s assessments ask for

Six written assignments carry 20 percent and the final project 25 percent, with ten forums and a proctored midterm of multiple-choice and short essay questions making up the rest.

Where students lose points in APS-4020

Marks go on quality elements listed but not rated, objectives without measures, tools drawn without data, control limits taken from specifications, improvement cycles without baselines and plans without owners.

The APS-4020 drawers

Module 1

APS-4020 Module 1 assignment example

Written assignment: a production supervisor at a composite family-owned wholesale bakery in Paterson compares its inspect-and-fix habits with the elements of total quality in Goetsch and Davis, from customer focus and continual improvement to employee empowerment, uses Powell's and Hendricks and Singhal's evidence that quality programs pay when the culture behind them is real, and rates the bakery on each element. Full sample paper, read it free.

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Module 2

APS-4020 Module 2 assignment example

Written assignment: the production supervisor at the composite Paterson wholesale bakery builds a strategic plan around quality after losing two supermarket accounts, using Goetsch and Davis's strategic planning steps, a SWOT analysis, a vision of being the most dependable bakery in North Jersey and three objectives for on-time delivery, weight accuracy and returns, and draws on Kaynak's evidence that quality practices improve performance through operations. Full sample paper, read it free.

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Module 3

APS-4020 Module 3 assignment example

Discussion: the production supervisor at the composite Paterson wholesale bakery argues that underweight bags are an ethical failure as well as a quality defect, uses Carroll's pyramid of economic, legal, ethical and philanthropic responsibilities and Goetsch and Davis on ethics in quality management, proposes donating day-old products to a food pantry rather than repackaging them, and replies to classmates about a car dealership and a hospital cafeteria. Full sample paper, read it free.

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Module 4

APS-4020 Module 4 assignment example

Written assignment: the production supervisor at the composite Paterson wholesale bakery plans how the owners and supervisors can move from blaming bakers for defects to a culture where bakers own quality, using Goetsch and Davis on quality leadership and culture change, Deming's point that most problems lie in the system, and Anand and colleagues' evidence that continuous improvement depends on an infrastructure of goals, training and support. Full sample paper, read it free.

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Module 5

APS-4020 Module 5 assignment example

Discussion: the production supervisor at the composite Paterson wholesale bakery weighs ISO 9001 certification against a food safety certification that supermarket buyers ask about, uses Corbett, Montes-Sancho and Kirsch's evidence on the financial effects of ISO 9000 and Goetsch and Davis on the role of documented procedures, training and communication, recommends building the documentation and training first and choosing the certification customers value, and replies to classmates about a machine shop and a dental practice. Full sample paper, read it free.

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Module 6

APS-4020 Module 6 assignment example

Written assignment: the production supervisor at the composite Paterson wholesale bakery uses a four-week check sheet of 312 returned or refused orders, a Pareto chart showing that late delivery and underweight bags account for 71 percent of returns, and a cause-and-effect diagram built with bakers and drivers, following Goetsch and Davis, Ishikawa and Juran, to show how data should replace opinion in deciding what to fix first. Full sample paper, read it free.

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Module 7

APS-4020 Module 7 assignment example

Written assignment: the production supervisor at the composite Paterson wholesale bakery weighs five bags of bagels each hour for 25 hours, builds X-bar and R charts with limits of 19.80 to 20.28 ounces and 0 to 0.89 ounces, finds out-of-control points late in each shift from divider drift, computes a capability index of 0.81 against the 19.6-ounce lower limit, and recommends hourly divider checks and re-centering, following Shewhart, Montgomery and Goetsch and Davis. Full sample paper, read it free.

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Module 8

APS-4020 Module 8 assignment example

Written assignment: the production supervisor at the composite Paterson wholesale bakery runs a Plan-Do-Check-Act cycle on late truck departures, changing loading from finish order to route order and staging racks by route, cuts late departures from 21 to 6 percent of trucks over four weeks, and uses Bessant, Caffyn and Gallagher's model of continuous improvement behavior and Imai's kaizen to plan how improvement becomes a habit. Full sample paper, read it free.

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Module 9

APS-4020 Module 9 assignment example

Discussion: the production supervisor at the composite Paterson wholesale bakery argues that baking to each night's orders is already just-in-time for finished goods but that the bakery wastes motion, waiting and flour inventory, uses Holweg's genealogy of lean and Shah and Ward's bundles of lean practices to choose setup reduction on the divider and a supplier pull system for flour, and replies to classmates about a hospital supply room and a print shop. Full sample paper, read it free.

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Module 10

APS-4020 Module 10 assignment example

Final project: the production supervisor at the composite Paterson wholesale bakery assesses its quality management against the course's principles, summarizes results from check sheets, Pareto analysis, control charts and a Plan-Do-Check-Act cycle, and recommends an eighteen-month implementation of total quality covering leadership, customer feedback, preventive maintenance, training and a quality council, with measures for returns, on-time delivery and weight capability, drawing on Goetsch and Davis, Kaynak and Hendricks and Singhal. Full sample paper, read it free.

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Using a APS-4020 sample the right way

Tell us about your APS-4020 prompt or the plant or office you are improving, and a first custom sample comes back free inside 24-48h. See how each tool turns into a decision on the floor, then write your own.

How these samples are written

The ten APS-4020 samples follow one bakery, so the returns ranked in Module 6, the weight charts of Module 7 and the loading cycle of Module 8 all feed the final total quality plan.

APS-4020 questions, answered

What textbook does APS-4020 use?

Goetsch and Davis’s Quality Management for Organizational Excellence, ninth edition.

How is APS-4020 graded?

Written assignments 20 percent and the final project 25 percent, with forums and a proctored midterm completing the grade.

What is the APS-4020 final project?

"Quality Management in Local Organizations," applying the course’s principles to a real local organization.